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MINI Customer Services

If you can't find the answer to your question on our website, there are several ways to get in touch with us* from the options listed below:

By email - We will respond to your query within 48 hours.

By telephone - To talk to one of our Customer Service Advisors, please call 0370 5050 123**.

By post - MINI Financial Services, Phoenix One, 59-63 Farnham Road, Slough, SL1 3TN.

* Please note that we are only able to discuss details of an agreement with the agreement holder. If you wish to discuss a partner/family member's agreement with us, we will need the customer's expressed authority to do this. We will require the customer to contact us on 0370 5050 123 and provide details of the third party's name, date of birth and will ask for a password to be provided, which will be used to identify them.

** Our lines are open 8am to 7pm Monday to Friday, 9am to 5pm on Saturday and 10am to 4pm on Sunday. Calls may be recorded for training purposes.